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    Customer Satisfaction Survey

    We really appreciate your interest and consideration for Husteel Co., Ltd.

    This survey is intended to provide better products and services by identifying the strengths and weaknesses of our products, So even if you are busy, please take a little time to write honestly about what you feel about us.

    All of your responses will not be used for any purpose other than the satisfaction survey, and we ensure that it will not exposed.

    Thank you very much for taking the time to complete our customer satisfaction survey.

    * The e-mail address will be used to modify the information, so please write it correctly.

    Consent to Collection and Use of Personal Information

    1. Purpose of Collection and Use of Personal Information
    The Company will use the collected personal information for the purpose of identity verification.

    2. Items of Collection of Personal Information
    Name, Email Address, Company Name

    3. Retention Period
    We delete and destroy personal information without delay when its management purpose is achieved.

    Respondents Information
    Quality
    Page 1 / 5

    1. What products do you use?

    2. How do you think about the quality level of our products?

    3. How do you think about the quality level of black pipes?

    3-1. If the result of paragraph 3 falls under ① or ②, what do you think is the reason?

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    4. How do you think about the quality level of galvanized pipes?

    4-1. If the result of paragraph 4 falls under ① or ②, what do you think is the reason?

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    4-2. How do you think about the quality of the ends of the galvanized pipes? (Husteel)

    4-3. How do you think about the quality of the ends of the galvanized pipes? (Outsourcing)

    4-4. How do you think about the quality of the outer surface of the galvanized pipes? (Husteel)

    4-5. How do you think about the quality of the outer surface of the galvanized pipes? (Outsourcing)

    5. Please write down if you have any urgent improvements or requests regarding the quality of the product.

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    Delivery
    Page 2 / 5

    1. How do you think about the average delivery status?

    2. How do you think about the shipping service, such as the attitude of the shipping driver or the on-time arrival?

    3. Any other matters regarding the delivery date

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    Price
    Page 3 / 5

    1. How do you think about the price of our products?

    2. How do you think about the price compared to other companies?

    3. Any other matters regarding the price of the products

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    Service
    Page 4 / 5

    1. Do our employees respond quickly and kindly to customer inquiries and requirements?

    2. When quality problem occurs, are appropriate measures taken to prevent recurrence?

    3. Do our employees have expertise in technical support (contract review, specification inquiries, technical data, etc.)?

    4. Any other Matters About the Service

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    Others
    Page 5 / 5

    1. Do you have any top priorities for continuous business with us?

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    2. Please feel free to leave comments and requests for improvement about our products and customer service.

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    Husteel Co., Ltd Quality Assurance Team